Services & Support

Insurance Services & SupportAs your Consultant/Broker, we provide the following services and support to your company.

  • Research and analyze client’s needs
    • Review current plans and level of satisfaction
    • Determine key person’s objectives
    • Collect census
  • Survey the marketplace for appropriate plans and carriers
    • Analyze the available carriers and plans
    • Check that key providers are in proposed network
  • Present plan alternatives that meet client’s benefits and budgetary needs
    • Prepare presentation and analysis
    • Explain plan differences
  • Define eligibility
    • Explain the requirements for group coverage
    • Acceptable waivers
    • Participation requirements
  • Prepare master application, supporting documents and employee enrollment
    • Group Application which defines the terms of the plan
    • Eligibility documents supplied by group and included with the application
    • Employee enrollments completed by employees defining their status and dependents
  • Educate employees about their plan
    • Install the plan upon acceptance by the carrier
  • Support client’s employee benefits and HR needs
    • Be available to respond to questions regarding the plan, claims and eligibility
    • Keep clients ahead of the curve by notifying them of changes in laws - issues that will
      directly impact their businesses
    • Provide customer support throughout the plan year such as enrollment changes, claims
      and insurance I.D. cards
    • Provide support when COBRA issues come up or mini-COBRA needs for less than 20
      employees
  • Help with open enrollment issues
    • Provide support at open enrollment, explaining choices and assisting enrollment
  • Provide documentation such as Summary Plan Descriptions when needed
    • Arrange to provide the documents at inception and for changes in the plan
  • Facilitate renewal and eligibility verification
    • Provide explanation of renewal
    • Design plan alternatives in line with budget and priorities

Other Services we provide

  • Human Resource Consulting/Management Services
  • Claims Negotiations/Management
  • Pharmacy Benefit Management Plans/Programs
  • Billing Services
  • Group Medicare Programs
  • Senior Health Consulting/Information Services
  • Labor/Management Services
  • Legislative updates
  • Cobra Services
  • Coordination of Benefits
  • Medical Debit Card Services
  • Stop/Loss Specific and Aggregate
  • Access to most insurance markets
  • Dedicated Customer Service Personnel
  • Service Resolution within 48 Hours

Let us put our 30 plus years of experience to work for you!

 

 

 

Contact Us
73 Notre Dame St.
Hudson Falls, NY 12839
P.O. Box 7
Fort Edward, NY 12828
(518) 338-3500
Fax (518) 338-3502
72 Main Street
Greenwich, NY 12834
(518) 692-2419
Fax (518) 692-2429
17 Elm Street
Chatham, NY 12037
(518) 392-4699
Fax (518) 392-6722


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